Got Questions? We’ve Got Answers
Frequently asked
general
Jaiga Co. is an Australian-owned and operated small business dedicated to enhancing your travel experiences with high-quality, affordable, and convenient travel products.
SHIPPING
Please read our Shipping page for details, prices, and timelines.
We ship domestically within Australia and internationally. For specific regions and shipping options, please visit our Shipping page.
Please allow 1 business day for processing. Domestic shipping within Australia takes up to 5 business days.
International shipping times vary by destination and shipping method chosen at checkout.
If your tracking number shows that your order has been delivered but you haven't received it, contact the shipping carrier directly. If they ask you to file a claim, contact us with your claim number so we can assist you further.
returns
If you don't love your new merchandise, you may return it unused within 30 days of the shipping date for a refund. There is a flat $15 return shipping fee.
To initiate a return, please contact our support team. When we receive your return and confirm that it's in as-new condition, we'll refund your purchase minus the return shipping fee. Please allow 5-10 business days for processing.
Yes, you can return part of a bundle. Your refund will be prorated based on which items you return.
Warranty
We stand by the quality of our products. If something is wrong and it's our fault, we will make it right. Please contact us for any warranty issues.
For repairs covered by our warranty, contact us directly. For other repairs, we recommend contacting a local repair service.